Join The Ark Team

We are looking for YOU to join our next wave of reliable experts. You, of course, are looking for us: a value-driven organization that provides the education and resources necessary for you to be the most successful you have ever been. No prior experience in roofing or exterior construction? That's good for you, because our most successful sales consultants joined Ark Roofer with no prior experience. In fact, 75% of our sales consultants came to us with no previous experience in roofing or construction, so you'll be in good company.

Your Responsibilities

Your daily tasks and responsibilities will include, but may not be limited to:

• Cold-calling pre-screened lead lists
• Canvassing residential neighborhoods and commercial properties
• Managing an active sales pipeline
• Performing roof and exterior inspections
• Preparing detailed quality assessment reports with photos and clear notes
• Building and presenting project proposals

What You Bring

• Reliable transportation
• Ladder
• Roofing shoes
• A set of tools

Preferred Qualifications

• Prior experience in roofing and/or general construction
• Prior experience in insurance
• Experience with CRM platforms (Salesforce, HubSpot, Base, etc.)

Benefits

• Health, Dental, and Vision reimbursement
• Life insurance
• 401(k) matching
• Paid time-off

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Crews don't build without materials. Materials don't move without you. This isn't a background role. At Ark Roofer, the person behind the wheel of our delivery van is a direct link between our supply chain and every active job site we run. If you take pride in doing the unglamorous work that makes everything else possible, you belong here.

What You'll Own

You'll report to our Construction Operations Manager and work directly alongside our production team and job crews to keep materials moving and the shop running tight. Your day-to-day will include:

• Transporting job materials to active Ark Roofer job sites in a company-branded vehicle
• Picking up materials and supplies from vendors and suppliers as needed
• Loading and unloading materials, including shingle bundles and exterior construction supplies
• Managing on-site inventory and maintaining accurate stock levels
• Keeping the shop organized, stocked, and operationally ready
• Coordinating with the production team on daily delivery schedules and priority jobs
• Representing Ark Roofer professionally at every vendor interaction and job site visit

Requirements

• Valid Texas driver's license with a clean driving history
• Ability to lift and handle heavy materials, including shingle bundles (60–80 lbs)
• Strong organizational habits and attention to detail
• Reliable, punctual, and communicates proactively when something changes

Preferred

• Experience in a warehouse, logistics, or materials management role
• Familiarity with roofing or exterior construction materials
• Ability to speak Spanish

What You Get

• Competitive pay
• Health, Dental, and Vision reimbursement
• Life insurance
• 401(k) matching
• Paid time-off

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Manage the client experience through personalized communication before, during, and after every project.

Your Role

As Client Experience Specialist, reporting to the Marketing Director, you own how clients and partners experience Ark from first contact through project completion. You are the connective tissue between our clients, our sales team (“Consultants”), our production teams, our external call center, our vendors, and the local insurance agents who send business our way. Your job is to make sure every client interaction feels personal, organized, and handled.

Lead Management

• Receive and organize both inbound digital and office phone leads
• Schedule consultant appointments and manage the sales calendar
• Maintain lead tracking lists and databases across our software platforms
• Ensure timely follow-up and clean handoffs to the sales team, with nothing falling through

Thank-You Gifting

• Manage the client gifting program end to end, coordinating with our Cutco representative on selection, timing, and delivery
• Make sure the right gift reaches the right client at the right moment in their project

Client Communications

• Serve as the first point of contact for client questions, working from a “can I help with this” mindset before anything gets routed
• Handle what you can directly, and route the rest to the right person quickly and cleanly
• Maintain accurate, detailed records of every client interaction in our CRM

Call Center Management

• Manage the relationship with our external call center as the primary point of accountability
• Create, deliver, and maintain outbound call lists for the external call center
• Monitor call center performance against agreed standards and flag gaps early
• Ensure leads flowing from the call center are captured and routed without delay

Vendor Management

• Manage relationships with local print vendors for business cards, stickers, and branded materials
• Coordinate ordering, timing, and quality of materials when they arrive

What You Bring to Ark Roofer

• A relationship-builder mentality, comfortable owning both client threads and outside partnerships
• Strong organizational skills and a detail-oriented mindset
• Experience managing outside relationships, whether vendors, partners, or service providers
• Excellent written and verbal communication
• Tech-savvy and confident using CRM systems and communication tools

Preferred Qualifications

• Experience in client-facing coordination, account management, or partnership roles
• Background managing vendor or third-party service relationships
• Knowledge of the roofing, construction, or insurance industries

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